TERMS & CONDITIONS
Payment is required in full at the time of booking.
You can either book online, via telephone or direct with the site. Please have details of all party members when making a booking. Please check your confirmation as Camping at Cardewlees cannot be held responsible for errors in information provided at the time of booking.
Bookings are not transferable to another party.
When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.
Subject to availability, one night bookings maybe taken during any season when made directly on arrival onsite and not booked in advance.
Stag, hen or similar parties are welcome only at the sole discretion of the Site Manager, this also applies to any groups of five or more camping units. Please advise at time of booking as you may be required to book directly with the site.
A security bond of £20 per pitch for groups of five units or more may be requested upon arrival at the Site Manager’s discretion. Refusal to pay the bond may mean the booking is cancelled and money refunded.
For groups, the names of all the adults in the party need to be provided at the time of booking. Failure to provide all the names may lead to the booking being cancelled or the Site Manager refusing entry to the site.
On all of our sites, the maximum stay allowed is 28 days, after which time your pitch must be vacated for 24 hours before you can return to the same site. This limit may be less at certain times at our discretion.
All sites are to be used for recreational camping only.
For bookings made as a Freedom Camping Club member, proof of current membership is required upon check in. A non-member-fee will be added if your membership is unpaid or expired.
The prices advertised are accurate at the time of booking. Prices can move up or down and Camping at Cardewlees reserve the right to do so. Customers are advised to check the website for the most up to date information including our latest promotions, deals and discounts. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.
The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate.
Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time prior to payment of the final balance.
Prices do not include any additional services, features and facilities unless expressly stated.
Pitch prices are for two people and children under 12 years of age. Extra adults and children (aged 12 + years old) can be added to your booking up to a maximum of six people on one pitch unless the Site Manager allows up to nine people on one pitch with a suitably sized camping unit to accommodate that number of people. Children under twelve years old go free, however they do count as part of the party for all other purposes. For parties larger than six people, multiple pitches must be booked. To accommodate more than six people on a pitch prior permission of the site-manger or the organisation is required. Group bookings of over five units may be accepted at the discretion of Camping at Cardewlees, please call for details.
Promotions, deals or discounted offers are provided at the discretion of Camping at Cardewlees. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
Pitch Extras – These include pup tents, gazebos (of no larger than 3m x 3m), double awnings (of no larger than the width or length of your caravan), large trailers (over 1.20m) and an additional car. Camping at Cardewlees allows you to book one extra per pitch, subject to conditions. The unit and all pitch extras must fit within the boundary of the pitch booked and all extras exceed the pitch boundary an additional pitch must be paid for. Prices for pitch extras are set out in our web site. Pitch extras must be paid for at the time of booking as we cannot guarantee that there will be space. Site managers reserve the right to ask you to remove any windbreaks or gazebos.
Pup Tents – Pup tents are free of charge and must be no larger than 2m x 1.5m. Pup tents may only be used by up to two children from 9 years to 15 years and the tent must be erected in the boundary of the pitch of the accompanying unit. A pup tent can be in addition to a payable extra as long as all ancillary units fit within the pitch boundary.
Arrival and Departure
It is important that you report to the Site Reception on arrival before pitching. Payment is required in full before you are able to pitch.
Arrival times onsite are between 3pm and dusk, as a guide this is no later than 10pm in the Summer and 7pm in the Winter. If you wish to arrive earlier, please ring the Site Team on the morning of your arrival and they will do their best to accommodate your request, but this cannot be guaranteed. There is a charge of £3 for arrivals before 12:00pm. Please inform the Site Team if you are likely to arrive late.
For advance bookings, if not notified otherwise, your pitch will be held until dusk on the day of your arrival, after which it will be put up for re-sale and your booking treated as a cancellation with your monies retained.
Pitches must be vacated by 10am on the day of departure unless otherwise agreed with the Site Team. Departures after 10am are subject to availability and a charge of £3 per pitch. Pitches can only be extended until 3pm.
Management and Behaviour onsite
Our Site Managers and their teams are fully empowered in all aspects of Site operation and management. Camping at Cardewlees fully supports its Site Managers and teams in dealing with matters of policy at their sole discretion when the need arises. In placing a Booking Request you agree that you and your party will at all times comply with the requests of the Site Managers and their teams.
As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the Site.
Any wilful damage to the Site or any other Camping in the Forest property will result in you being asked to immediately leave the Site. If you are asked to leave under these circumstances, no monies will be refunded.
Our customers visit our Sites to enjoy the peace and tranquility of the area. If anyone does not respect this, the Site Manager and their team reserve the right to refuse them admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded.
On groups of 5 units or more, a security bond of £20 per pitch will be requested upon arrival at the Site at the discretion of the Site Manager. The Site Manager reserves the discretion to ask any customer for a security bond regardless of party size. This will be refunded in full at the end of your stay unless, in the opinion of the Site Manager, you have displayed unreasonable behaviour (this includes but is not limited to, excessive noise, willful damage to the Site or other people’s property and abuse of our staff).
To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:30pm. No music is allowed on site after 10.30pm. No driving allowed on site after 10:30pm.
Cancellation and changes to your booking
If you cancel your holiday at any point after booking you will lose your deposit already paid. This will be either:
• 25% of the total cost of each stay within the booking with a minimum payment of £25 being due, whichever is the greater amount OR if less than £25 was paid at the time of the booking, you will not be entitled to receive a refund of the money already paid.
Cancellation within 7 days of arrival
For a booking of 3 nights or less you will forfeit all money paid.
For a booking which includes a Bank Holiday season date you will forfeit all money paid.
For a booking of 4 nights or more which does not include a Bank Holiday you will forfeit 25% of the total cost of each stay within the booking with a minimum payment of £25 being due, whichever is the greater amount. If less than £25 was paid at the time of booking, you will not be entitled to receive a refund of the money paid.
If you leave site early for any reason Camping at Cardewlees will not issue any refund for unused camping nights.
Unfortunately, in some circumstances Camping at Cardewlees may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid or the option of an alternative pitch/site of a comparable standard (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available.